Returns

(A consumer is any natural person who enters into a legal transaction that is primarily not attributable to their business or self-employed

professional activity.)

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

●      on which you, or a third party designated by you (who is not the carrier), took possession of the goods, provided that you ordered one or more items in a single order and they were delivered simultaneously;

●      on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, provided that you ordered multiple goods under a single order and they were delivered separately.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this agreement. You can do this via email: Support@kioramode.com

You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient for you to send the notice of cancellation before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), immediately and no later than 30 days after receiving your notice of withdrawal.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will this refund incur any additional costs for you.

We may withhold the refund until we:

●      have received the returned goods, or

●      you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us immediately and no later than 30 days after the date on which you informed us of the withdrawal from the contract. The deadline is met if you return the goods before the 30-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that goes beyond

is necessary to determine their nature, characteristics, and functioning.

Reasons for exclusion and forfeiture of the right of withdrawal

The right of withdrawal does not apply to contracts:

●      for the delivery of goods that are not prefabricated and that are manufactured based on an individual choice or decision by the consumer;

●      for the delivery of goods that are liable to deteriorate rapidly or have a limited shelf life;

●      for the delivery of alcoholic beverages whose price is agreed upon in the contract, but which cannot be delivered until at least 30 days after the conclusion of the contract and whose value depends on market fluctuations;

●      for the delivery of newspapers, periodicals, or magazines, with the exception of subscriptions.

The right of withdrawal expires prematurely for contracts:

●      for the delivery of sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery;

●      for the delivery of goods that, due to their nature, have become inseparably mixed with other goods after delivery;

●      for the delivery of audio and video recordings and computer software in sealed packaging, if the seal has been broken after delivery.

Sample Cancellation Form

In any case, please contact us at the following email address before returning the goods to us: Support@kioramode.com

The return address on our packages is not our address for returns. Upon request, we will send you our return address via email.